IT Support Specialist

Job Description

To provide technical expertise and support to local, remote office and field employees ensuring that their hardware and software is working in a manner that allows them to complete their daily tasks. Support a mixed environment of Windows, Linux and Mac Workstations in a diverse, highly technical user environment.

Responsibilities:

  • Maintain inventory of installed software and hardware
  • Work with hardware and software vendors to provide timely product delivery and ensure new equipment is installed and setup on schedule
  • Maintain and update all appropriate documentation including current user procedures, training materials etc.
  • Prepare new customized builds for each employee in a mixed Windows, MacOS & Linux environment
  • Must be able to accurately troubleshoot computer and peripheral problems over the telephone using remote support tools, in a professional manner
  • Repair broken or defective laptops, printers or other hardware as required
  • Regularly update laptop images in order for all software to remain up-to-date
  • Be a "team player" to ensure in-house project deadlines are met while being able to provide appropriate telephone coverage
  • Run daily job processes and reports as required
  • Support local & remote employees

Qualifications:

  • 5+ years of technical (help desk) support
  • Linux System Administration/Support Experience
  • Technical certification (Microsoft MCP, A+, Network+ or equivalent)
  • Thorough knowledge of Windows operating systems and MS Office
  • Working knowledge of Mac OS systems and Apple technology
  • Excellent interpersonal and communication skills
  • Ability to work independently of direct supervision
  • Extensive knowledge of computer hardware and software
  • Ability to work extended hours
  • Wide degree of creativity and latitude is expected
  • Excellent verbal & written skills

Education:

  • Bachelor's Degree (B.A.) from a four-year college or university; or 4+ years of related experience and/or training; or equivalent combination of education and experience.

Additional Information:

  • All your information will be kept confidential according to Equal Employment Opportunities guidelines.